Did you know that more than 150,000 companies in the United States of America use Salesforce to improve their business functions? Computer telephony integration is an amazing technology that makes operating a business and converting leads a much easier task for your employees. You’ll have an easier time making outbound sales inquiries and boosting your business revenue.
If you’re not on board with using computer telephony integration software at your business yet then you’re missing out on some serious benefits. The good news is that you’re in the right place to learn all about computer telephony integration products and the ways in which they’ll help your business grow.
Keep reading this article to learn more today!
What Is Computer Telephony Integration?
CTI is great because it allows you to link your business’s telephone network with the computer telephony integration software of your choice. It allows your salespeople to have easy integration between phone calls and the software that they use.
You can also generate a number of helpful reports with this technology. It’s easy to track call frequency and sales numbers. You can even track the devices that are used for making calls.
If you’re trying to train your employees to become better salespeople then you’ll want to use integration software. You can even use this technology with tablets and smartphones!
Benefits of CTI
You’ll gain a number of benefits when you choose to invest in CTI for your business. Your employees will generate more sales and work in a more efficient manner. Here’s a closer look at three reasons to invest in computer telephony integration salesforce.
1. Reduce Costs and Boost Productivity
You will save a ton of money with CTI software since you won’t need to invest in phones for each employee. Learning about what is salesforce open cti makes it easier for your employees to make outbound calls to leads and start generating revenue for your business.
2. Better Customer Experience
Another great benefit of getting a computer telephony integration system is the fact that your salespeople will get a popup with call information for each call. Your salespeople will always know who is calling and have easy access to their account information. You can greet each caller by name and make them feel seen and heard.
3. Call Reporting
CTI software is also great because it allows you to generate reports on the calls that your employees handle. You’ll learn about the call history and support cases for each call that they receive from customers. Having this at your disposal makes it easy to determine the cause of the call ahead of time.
Invest in Computer Telephony Integration Today
Computer telephony integration changed the game when it came to sales departments across the country. They allow you to link your phone system with your business software and provide the highest level of customer service. Your employees will become more efficient and convert more leads into sales.
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